Hey you,
Since you’ve ended up on this page, it must mean that you are interested in potentially working at Estrid! We are so honored. Let us take you through what this role and working with us could look like.

The long story short:
We won’t lie - this is not your average company. We are a group of dreamers and doers, on a mission to create one of the world’s greatest consumer brands. In these past years, we´ve done more than most thought possible and have established ourselves as an outlier consumer case. But to be honest, we see this as only the beginning - and we would like you to join us in building the rest.

Your Purpose and Impact:
As our Supply Chain Operations Specialist, you play a key role in ensuring that our order flows across both B2B and DTC channels run smoothly, efficiently, and in line with our operational standards. You’ll work closely with internal teams, external partners, and our warehouses to troubleshoot issues, identify trends, and drive continuous improvements. This is a pivotal role as we evolve into an omni-channel structure and place greater emphasis on operational performance, scalability, and customer experience.

Some of the things you’ll do:

• Own daily operational follow-up on fulfillment and outbound flows across DTC and B2B, spotting risks early and escalating when needed

• Act as the go-to operational owner for order-related issues, investigating root causes and coordinating solutions with warehouses, carriers, and internal teams

• Track and analyze warehouse and transport KPIs (shipping performance, delivery accuracy, claims, service levels) and drive continuous improvement with our 3PL and carrier partners.

• Work closely with Customer Service and Commercial teams across both DTC and B2B to resolve operational issues, improve service levels, and drive initiatives that positively impact our customers’ delivery experience.

• Ensure operational readiness for new retailers, market launches, product launches, and campaigns, aligning internally and with external partners

• Identify opportunities to improve operational processes and reduce friction across our order and fulfillment flows

• Support and drive automation initiatives, including EDI connections, system integrations, and improvements that reduce manual work

• Keep SOPs and documentation sharp and up to date, you're the person who makes sure the playbook exists

What we are looking for

You don’t need to tick every box, but here are some things that will help you succeed in this role:

• Strong understanding of supply chain or logistics operations (B2B and/or DTC), ideally from previous experience in a fast-paced environment.

• Familiarity with order management and fulfillment flows, within DTC, B2B, or both

• Comfortable working with operational data using tools such as Google Sheets, BI dashboards (Holistics, Looker, or similar), or data platforms like BigQuery to investigate issues and spot trends.

• Experience working with Shopify or similar e-commerce platforms

• Experience with ERP systems (Business Central is a strong plus)

• Exposure to working with warehouses, 3PLs, carriers, or retailers, understanding how operational flows work end-to-end

• Structured and detail-oriented, with the ability to spot patterns and follow through on operational issues.

• Curious and improvement-driven, you naturally look for ways to fix root causes and make processes better

• Confident communicator, able to work cross-functionally with multiple stakeholders.

• Ability to prioritize and stay focused, even in high-pressure or ambiguous situations.

• Comfortable using tech tools and documentation systems to keep work organized and scalable.

Environment you thrive in:
The Estrid culture isn’t just a collection of inspiring quotes we pin to our walls - it’s the foundation on which everything we do is built. The behavior of every person matters. Some of our values: Speed, Stay Hungry, High Standards, and Keep It Simple.

What you’ll get:
You will play an extremely important role in taking this brand to the next level, so you should desire to go above and beyond in your work. In turn, you will be joining an incredible company and a small team at an early stage where everything you do will have a huge impact. For the right person, there are great opportunities to develop and grow together with Estrid. The position is based at our office in Stockholm City.

Does this sound like a role made for you? We’re looking forward to hearing from you!

Stay kind,

Estrid

Office & Colleagues:
We’re a driven and ambitious team with offices in Stockholm and London. We’re now around 70 full-time employees, one third of which have international backgrounds. Our corporate language is English.

Join us!
Estrid is an equal opportunity employer. We are committed to building a diverse and inclusive workplace, and you are welcome at Estrid for who you are. We believe that the more perspectives we have represented at our office, the more we will all thrive, grow, and bring value to the world. Our community is for everyone, and the same is true for our workplace.