Curious, quick thinkers, and kind hearts. -That’s how we would describe our incredible team. Does that sound like you too? If so, take the chance to work as one of our Customer Experience Agents and become an important part of a young and driven team that works closely together at a fast pace! You will work from our office in central Stockholm.
Estrid is on a full-time mission to create the brands of the future with the customer in focus. We are an innovative and fast-growing startup that likes to break today's standards and do things in a personal way. We are in an expansive and exciting phase and are currently looking for people with a passion for communication and service. Your primary focus will be on customer satisfaction and community building through digital communication in different channels.
To thrive in the role, you should be comfortable working in a digital work environment and be able to switch between different forums such as comment sections, mail, chats, and order management programs. We believe that you are fast on the keyboard, love to solve problems and, like us, have a fondness for emojis and to spread joy.
What you will do:
- Responsible for Estrids front-line communication with customers.
- Create value for our customers in digital channels, mainly email, chat, Facebook, and Instagram.
- Be the natural and important link between Estrid and our community of customers.
- Answering questions and solving different types of problems the customer may face.
- Drive customer loyalty and engagement by providing exceptional customer service.
- Optimize the customer journey and experience to ensure that our customers receive amazing service and support in the implementation of long-term solutions to further develop the experience.
We think that you are:
- A great communicator both written and oral in Swedish and English
- Highly ambitious and driven and like to take own initiatives
- Passionate about your job and enjoy a fast-paced, dynamic working environment
- A team player, enthusiastic about team culture and energy generous
- A natural problem solver, constantly removing obstacles and simplifying things, with an understanding of technical connections and how different digital systems are connected
- Someone that gets things done quickly and appreciates the importance of speed
- Values great customer experience and service
You will get:
You will play an important role in taking Estrid to the next level, so you should desire to go above and beyond to produce the best work results. In turn, you will be joining an incredible company and team at a very early stage where everything you do will have a huge impact.
Does this sound like a role made for you? We're looking forward to hearing from you! ✨
Estrid is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age.