Community Experience Agent ūüíĆ

If you are looking to be part of building the brands of the future, have incredible colleagues, and disrupt an entire industry, please let us know!
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Always curious, quick thinkers, and kind hearts, that’s how we would describe our incredible team. Does that sound like you too? If so, take the chance to work as one of our Community Experience Agents and become an important part of a young and driven team that works closely together at a fast pace! You will work from our beautiful office in central Stockholm.

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The Role:
Estrid is on a full-time mission to create the brands of the future with the customer and the experience in focus. We are an innovative and fast-growing startup that likes to break today's standards and do things in a personal way. We are in an expansive and exciting phase and are currently looking for people with a passion for communication, that loves to be creative and who are naturally service-oriented. Your primary focus will be on customer satisfaction and community building through digital communication in different channels. 

To thrive in the role, you should be comfortable working in a digital work environment and be able to switch between different forums such as social media, mail, chats, and order management programs. We believe that you are fast on the keyboard, love to solve problems and, like us, have a fondness for emojis and to spread joy. 

What you will do:

  • Responsible for Estrids front-line communication with customers
  • Create value for our customers in digital channels, mainly¬†email, chat, Facebook, and Instagram.
  • Be the natural and important link between¬†Estrid and our community of customers.¬†
  • Answering questions and solving different types of problems, can be related to our products, order specific, collaborations etc.¬†
  • Drives customer loyalty and engagement by providing exceptional customer experiences
  • Optimize the customer journey and¬†experience to¬†ensure that our customers receive amazing service and support in the¬†implementation of long-term solutions to further develop the experience.

 

We think that you are: 

  • A great communicator both written and oral in Swedish and English¬†
  • Highly ambitious and driven and that likes to take own initiatives
  • Passionate about your job and enjoy a fast paced, dynamic working environment
  • A team player, enthusiastic about team culture and energy generous
  • A natural problem solver, constantly removing obstacles and simplifying things,¬†with an understanding of technical connections and how different digital systems are connected
  • Someone that gets things done quickly and appreciates the importance of speed
  • Values great customer experience and service

You will get:
You will play an important role in taking Estrid to the next level, so you should desire to go above and beyond to produce the best work results. In turn, you will be joining an incredible company and team at a very early stage where everything you do will have a huge impact. For the right person, there are great opportunities to develop your role and grow together with Estrid. 

Does this sound like a role made for you? We're looking forward to hearing from you! ✨

Estrid

ūüíú

Estrid is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age.

Or, know someone who would be a perfect fit? Let them know!

ūüćí

A brand, much like a party, is only as great as the people present. We are lucky enough to have a group of exceptionally smart, hard-working fun, and kind people as a part of our team. We work, play, and solve problems together, while —hopefully— making the world just a little bit better.

Already working at Estrid?

Let’s recruit together and find your next colleague.

email
@estrid.com
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