Customer Experience Agent Part-time 💜

If you are looking to be part of building the brands of the future, have incredible colleagues, and disrupt an entire industry, please let us know!
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There is something magical happening at Estrid. And it's happening because of the hard work, passion, and creativity that each member of our team brings to the table daily. We like to think that we are more than a razor brand - we’re a dedicated group of people on a humble mission to create the empathetic brands of the future. 

Even if we are proud of the work we have done this far, there is so much more to do. So much more, and we want it to do it better, bolder and in even more unexpected ways. To do that we need the best people. People who are passionate, ambitious, smart and kind. People who want to be part of something different that has staying power. People who are tired of being stuck in internal processes, who value strategic speed and personal growth. Who come from different backgrounds, with different approaches, and who aren’t afraid to dream big. We would be tremendously excited if you were one of those people who join us early on this journey!

Are you looking for a challenging part-time job that will bring knowledge, experience, and insights into your career? If yes, this opportunity is for you! 

The role
Estrid is on a full-time mission to create the brands of the future with the customer and the experience in focus. We are an innovative and fast-growing startup that likes to break today's standards and do things in a personal way. We are in an expansive and exciting phase and are currently looking for people with a passion for communication and who are naturally service-oriented, to help us during evenings and weekends. Your primary focus will be on customer satisfaction and community building through digital communication in different channels. 

To thrive in the role, you should be comfortable working in a digital work environment and be able to switch between different forums such as social media, mail, chats, and order management programs. We believe that you are fast on the keyboard, love to solve problems and, like us, have a fondness for emojis and to spread joy. 

What you will do:

  • Responsible for Estrids front-line communication with customers.
  • Create value for our customers in digital channels, mainly email, chat, Facebook, and Instagram.
  • Be the natural and important link between Estrid and our community of customers. 
  • Answering questions and solving different types of problems the customer may face.
  • Drive customer loyalty and engagement by providing exceptional customer experiences.
  • Optimize the customer journey and experience to ensure that our customers receive amazing service and support in the implementation of long-term solutions to further develop the experience.

We think that you are 

  • A great communicator both written and oral in Swedish and English 
  • Highly ambitious and driven and like to take own initiatives
  • Passionate about your job and enjoy a fast-paced, dynamic working environment
  • A team player, enthusiastic about team culture and energy generous
  • A natural problem solver, constantly removing obstacles and simplifying things, with an understanding of technical connections and how different digital systems are connected
  • Someone that gets things done quickly and appreciates the importance of speed
  • Values great customer experience and service

You will get
You will play an important role in taking Estrid to the next level, so you should desire to go above and beyond to produce the best work results. In turn, you will be joining an incredible company and team at a very early stage where everything you do will have a huge impact. For the right person, there are great opportunities to develop your role and grow together with Estrid. 

Does this sound like a role made for you? We're looking forward to hearing from you! ✨

Estrid

💜

Estrid is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age.

Or, know someone who would be a perfect fit? Let them know!

Already working at Estrid?

Let’s recruit together and find your next colleague.

email
@estrid.com
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